Turnkey Hosted Vicidial & Cloud Call Center Dialers
Dedicated, high-performance predictive dialer platforms engineered for maximum agent talk time. Fully managed by senior VoIP sysadmins, pre-configured with Dial Edge Tier-1 voice routes, and ready for dialing in under 2 hours.
Dynamic Dialing Engines
Built for Every Contact Center Workflow
Whether your campaign demands aggressive predictive pacing or meticulous consultative calling, Dial Edge Hosted Dialers adapt to your operational strategy.
Predictive Dialing Mode
Our smart statistical engine monitors live agent status, average call length, and connect rates, placing calls just ahead of agent availability. Eliminate dead air and triple agent talk time.
- Dynamic pacing adjusts to call abandonment thresholds
- Filters out busy signals, disconnected numbers & answering machines
- Keeps agents in active conversation for 45-50 minutes per hour
- Customizable drop-rate caps to guarantee regulatory compliance
Power & Auto-Dialing Mode
Dial at a fixed ratio (1:1, 1:2, or 1:3 lines per agent). Ideal for complex B2B campaigns, high-value insurance sales, or warm lead generation where dropping calls is unacceptable.
- Guarantees an available agent for every answered customer call
- Supports manual preview dialing with instant contact review
- Prevents call abandonment penalties entirely
- 1-click quick disposition logging & callback scheduling
Blended Inbound & Outbound
Empower agents to handle high-priority inbound customer calls while seamlessly continuing outbound campaign dialing during queue downtime.
- Inbound calls automatically interrupt outbound pacing
- Intelligent skill-based call distribution routing per agent proficiency
- Real-time queue depth and agent availability metrics
- Eliminates wasted agent downtime between inbound call spikes
Interactive Voice Response (IVR)
Build multi-tier visual call trees, automated customer surveys, payment gateways, and press-1 promotional campaigns with audio recording prompts.
- Drag-and-drop IVR audio prompt configuration
- Time-of-day and holiday schedule routing
- Automated press-1 call transfer to available agent pools
- Multi-language text-to-speech & audio playback
Enterprise Feature Suite
Advanced Tools Designed for Contact Center Leaders
We handle server installation, Asterisk tuning, Linux security hardening, and database optimization so you can focus on agent productivity.
Integrated WebRTC Softphone
Zero software installations. Agents login directly through Chrome or Firefox with crystal-clear Opus audio and zero headset configuration hurdles.
Live Supervisory Coaching
Supervisors can silently monitor live calls, whisper coaching advice directly into the agent's ear, or barge in on difficult interactions.
SmartShield™ Compliance Tools
Automated real-time DNC list scrubbing, TCPA curfew time-zone locks, state call frequency limits, and drop-rate compliance reports.
Dedicated NVMe Hardware
100% dedicated Intel Xeon or AMD EPYC servers with enterprise NVMe arrays. No noisy neighbors or shared VPS bottlenecks.
Full Call Recording & Storage
Every call is recorded in stereo, encrypted, and archived with searchable audio files and automated FTP/S3 offsite synchronizations.
Real-Time Reports & Dashboards
Access granular supervisor dashboards displaying live agent states, campaign connect percentages, queue wait times, and exportable CSVs.
Right-Sized Sizing
Scalable Infrastructure for Teams of Any Size
Transparent hosting configurations with zero per-seat user software license fees.
Starter Dialer Instance
Single high-spec dedicated cloud instance for growing telemarketing & appointment setting teams.
- Dedicated 8-Core Intel/AMD CPU & 32GB RAM
- High-Speed NVMe storage array
- Pre-configured Dial Edge Tier-1 SIP trunk
- WebRTC browser phone for all agents
- Standard Vicidial admin & reporting suite
- 24/7 technical ticketing support
Professional Cluster
Multi-server architecture separating Asterisk telephony from database and web GUI for maximum throughput.
- Dedicated Web + Telephony + MariaDB Cluster
- Uncapped concurrent line capacity
- Custom CRM webhook and screen-pop integration
- Automated nightly off-site S3 backups
- Real-time live supervisor barge & whisper
- Priority 24/7 NOC emergency hotline
Enterprise Carrier Cluster
Clustered multi-Asterisk server deployment with high-availability failover and custom SIP carrier balancing.
- High-Availability Load-Balanced Asterisk Nodes
- Dedicated high-memory Database Replication Pair
- Multi-carrier Least-Cost Routing (LCR) engine
- Custom TCPA & SmartShield™ compliance filters
- Dedicated Senior VoIP Sysadmin assigned to account
- White-glove SLA with 15-minute response guarantee
Ecosystem Connectivity
Seamless Integration with Your Existing CRM
Never force agents to copy-paste phone numbers. When a customer connects, our dialer automatically triggers a screen-pop in your CRM with the customer's full transaction and ticket history.
Zoho CRM
Instant click-to-dial & contact record synchronization
Salesforce
Enterprise screen-pops & automated lead disposition sync
HubSpot
Real-time deal updates and contact timeline logging
Custom Webhooks
Push call outcomes & recordings to any internal API endpoint
Turnkey Onboarding
From Order to Live Agents in 4 Simple Steps
Capacity Planning
Specify your expected agent count, calling mode (predictive or power), and target destination geography.
Dedicated OS Provisioning
Our NOC provisions an isolated NVMe cloud or bare-metal server with hardened Linux, Asterisk, and MariaDB.
Trunk & Campaign Setup
We interconnect your pre-configured Dial Edge Tier-1 SIP trunks, configure campaign parameters, and setup admin users.
Agent Onboarding & Go-Live
Agents open their browser, click login, and begin dialing with crystal-clear audio and zero desktop software.
Frequently Asked Questions
Frequently Asked Questions About Hosted Dialers
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