About
Engineering the future of global voice wholesale.
Our mission
To eliminate communication barriers, worldwide.
Our mission is to eliminate communication barriers by providing ultra-reliable, high-performance, and cost-effective voice termination solutions for carriers worldwide.
Who we are
Dial Edge Telecom was founded in 2024 by Umair Malik with a vision to revolutionize business communication through innovative, reliable telecom infrastructure. We operate state-of-the-art routing infrastructure providing direct connectivity across continents, leveraging intelligent routing algorithms and strategic tier-1 partnerships to guarantee maximum Answer Seizure Ratio (ASR) and Average Call Duration (ACD) for every carrier and reseller we work with.
Values
What we optimize for.
Reliability first
Every design decision starts with 'what happens when this fails?'
Transparent by default
Real pricing, real SLAs, real people. No fine print games.
Long-term partners
We win when our customers stay — not when they get locked in.
Ship, then iterate
We roll out network upgrades weekly, not on 3-year refresh cycles.
Leadership
The people behind the network.
Umair Malik
Chief Executive Officer & Founder
Founded Dial Edge Telecom in 2024 to build wholesale voice infrastructure that carriers could actually rely on. Results-driven leader focused on strategy, network innovation, and long-term carrier partnerships that drive measurable ASR and margin gains for partners.
Ravi Lawrence
Chief Operating Officer
Forward-thinking operations leader optimizing routing infrastructure, NOC processes, and interconnect operations to enable scalable, resilient traffic growth without compromising quality.
How we work
Simple process, powerful results.
Step 01
Planning & briefing
We start by understanding your traffic profile, target destinations, and volume commitments — then recommend the right route mix (CLI or SIP trunk) for your business, not a one-size-fits-all package.
Step 02
Execution
Once terms are set, our NOC provisions your interconnects and routes with minimal setup time. Real-time CDRs, ASR/ACD dashboards, and route documentation are live from day one.
Step 03
Evaluation
Our work doesn't stop at go-live. With 24/7 monitoring, continuous ASR/ACD tracking, and scalable route optimization, we make sure your traffic keeps performing as volume grows.
Ready to upgrade your connectivity?
Scale your voice traffic today. Talk to our routing experts to secure custom rates tailored to your volume.