Question 1

What is Dial Edge Telecom CLI Voice Termination?

Accepted Answer

Dial Edge CLI Voice Termination provides direct carrier-grade routes connected with Tier-1 PTTs and mobile operators globally. It guarantees full Caller ID pass-through (CLI transparency) with high Answer Seizure Ratio (ASR) and exceptional call retention.

Question 2

Which audio codecs do you support for voice termination?

Accepted Answer

We support G.711u (North America), G.711a (Rest of World), G.729a/b (bandwidth optimized), and HD Voice Opus / G.722 codecs.

Question 3

What are your network ASR and call completion performance benchmarks?

Accepted Answer

On standard conversational traffic, our Tier-1 routes average an ASR of 75%-85%+ and average call duration exceeding 4-5 minutes depending on destination and carrier profile.

Question 4

Do you support predictive dialer and high-CPS outbound traffic?

Accepted Answer

Yes, our Premium Dialer Termination route is engineered specifically for high Call Per Second (CPS) bursts and short-duration traffic without triggering 503/486 capacity drops.

Question 5

How fast can we turn up a new SIP trunk with Dial Edge?

Accepted Answer

SIP trunk provisioning is typically completed within 15 minutes to 2 hours after IP whitelist confirmation and billing account setup.

Question 6

Which IP-PBX and SBC hardware systems are compatible?

Accepted Answer

Dial Edge SIP Trunks follow strict RFC 3261 standards and work with Cisco CUCM, Avaya, Asterisk, FreePBX, 3CX, Metaswitch, Kamailio, OpenSIPS, and Microsoft Teams Direct Routing.

Question 7

Can we port our existing DIDs and Toll-Free numbers?

Accepted Answer

Yes! We provide free Local Number Portability (LNP) across North America and 120+ international jurisdictions with zero porting downtime.

Question 8

Where are your global SIP media gateways located?

Accepted Answer

Our core Points of Presence (PoPs) are located in Lakeland, FL (US HQ), Frankfurt (Europe), London (UK), Singapore (Asia Pacific), and Hong Kong.

Question 9

What billing models do you offer for wholesale VoIP?

Accepted Answer

We offer NPANXX (LRN-dipped destination pricing) for high-precision wholesale carriers, and Flat Rate nationwide plans for businesses seeking simple fixed rates.

Question 10

How are LRN (Location Routing Number) dips handled?

Accepted Answer

LRN dipping is performed automatically in real-time on our session border controllers to ensure you are billed accurately for ported numbers.

Question 11

What are your standard call billing increments?

Accepted Answer

Standard domestic US billing is 6/6 (6-second initial, 6-second increment) or 1/1 depending on your account structure. International destinations are billed 60/60 or 6/6.

Question 12

Do you require long-term contracts or minimum volume lock-ins?

Accepted Answer

No! We offer flexible month-to-month service terms as well as custom volume discount tiers for enterprise carriers.

Question 13

What is SmartShield™ Fraud Protection?

Accepted Answer

SmartShield™ is our proprietary multi-layer AI anti-fraud system that inspects SIP traffic in real-time to detect robocall spikes, caller ID spoofing, IP reputation anomalies, and International Revenue Share Fraud (IRSF).

Question 14

Are your routes compliant with STIR/SHAKEN regulations?

Accepted Answer

Yes, all outbound calls originating through Dial Edge are signed with STIR/SHAKEN tokens (A-Level attestation) to protect your numbers from illegal robocall blocking.

Question 15

How do you protect customer networks from IP spoofing and attacks?

Accepted Answer

We enforce IP whitelist authentication, Media IP reputation filtering, TLS payload encryption, and 24/7/365 active NOC monitoring.

Question 16

How do I reach the Dial Edge 24/7 NOC support team?

Accepted Answer

Our Network Operations Center (NOC) operates 24/7/365. You can email support@dialedgetelecom.com, call +1-863-513-5237, or reach live routing engineers through our emergency NOC line.

Question 17

What SLA guarantees do you provide?

Accepted Answer

We offer a 99.999% network uptime SLA backed by financial credits, sub-15ms core latency, and a 15-minute emergency response window.

Frequently Asked Questions

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